Strategic Change Projects & Operating Model Design
Where the squiggles are bigger and the stakes are higher… this is where our bespoke consulting work steps in.
Every engagement is shaped by your organisation’s size, complexity, and what you’re trying to achieve (because mapping value for a 50-person team is a very different exercise to redesigning an enterprise). We share our approach so you know how we think. Investment ranges reflect the scale of the challenge.
Guided Discovery
Three weeks to alignment on the problem
When you sense the need for change but can’t agree on what the problem actually is, you risk solving the wrong thing (ahem, expensively). This three-week process aligns senior leaders on what’s really at stake, what success looks like, and the options for moving forward. Through structured conversations and decision framing, you gain a shared problem definition, success criteria, and a clear recommendation for next steps.
Who it’s for: Small leadership or sponsoring teams that have a specific problem they need alignment on before commissioning major solution work
Indicative investment: $20,000 + GST (scaled for complexity)
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Strategy Development
Strategic direction for a function that needs focus
When a function is newly formed, misaligned, or unclear on priorities, teams work hard without shared direction. We work with stakeholders and leadership teams to co-design the future, define purpose, strategic priorities, capability needs, and performance measures. The result is a practical strategy and roadmap that aligns effort and supports investment decisions.
Who it’s for: Enterprise, functional or business unit leaders needing a coherent documented strategic focus that has been co-designed with people.
Indicative investment: $40,000 + GST (scaled for complexity)
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Value Chain Development
Clarify how value flows through your organisation
After restructures, leadership turnover, or strategic drift, non-commercial organisations often lose sight of how they create value and for whom. Over 6 weeks, we work with executives and senior leaders to map your value chain, test different perspectives, and build a shared view of how value is created. The result is a clear visual and narrative foundation to support strategic alignment and future operating model design.
Who it’s for: Organisations needing shared understanding of value creation
Indicative investment: $30,000 + GST
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Operating Model Review & Concept Design
Turn strategic intent into an operating model that works in practice
When strategy shifts but ways of working don’t, friction persists no matter how many restructures occur. Using a four-phase capability-led approach, we co-design how work flows, who is accountable, and how governance supports delivery. The result is a blueprint that connects strategy to capabilities, structure, and implementation. Built to be owned internally and implemented with confidence.
Who it’s for: Functional heads or enterprise leaders redesigning how work flows and value is delivered by their organisation
Indicative investment:
Single function: $70,000 + GST
Enterprise design: $150,000 – $250,000 + GST (scaled for complexity)
Detailed design + transition support: based on requirements
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Service Delivery Design
Fix the friction in how work gets done
This is about making work easier for the humans in your system. We map what is happening today, identify bottlenecks with frontline teams, and co-design practical improvements. The result is streamlined workflows, clearer handoffs, and processes that support the people doing the work.
Who it’s for: Teams improving service delivery, workflows, or cross-functional processes
Indicative investment:
Single process: $15,000 – $30,000 + GST
End-to-end redesign: $50,000 – $100,000+ + GST
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Strategic Program Development
From strategic intent to deliverable program
Standing up transformation initiatives is an art as much as a science. We translate strategic intent into a coordinated program of work, helping you to define scope, sequence initiatives, develop governance cadence, and delivery pathways. You gain a roadmap, business case, and structure that supports implementation.
Who it’s for: Leaders delivering major change or multi-initiative transformation
Indicative investment: $40,000 + GST (scaled for program scale and complexity)
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About Your Strategy Facilitator
Squiggle Collective is an advisory business led by Brisbane-based strategy advisor, facilitator and master unsquiggler, Kristine Posthumus.
Client testimonial
“Knowing how you work Kristine, there are just some problems that I know I can’t trust anyone else with.”
Rohan, Project Director, Urban development
“Kristine is, without question, the most outstanding strategist I have worked with. Her ability to challenge assumptions, reframe problems, and guide teams toward more effective solutions is exceptional.”
Amanda Y., CEO, Urban development organisation
“I feel like I’m talking to someone who gets it.”
Ben, State government department
“You bring a great energy and an innovative perspective to getting things unsquiggled — and I love your mindset.”
Sue T., Strategy Leader, water utility
“Kristine's ability to manage workshops is phenomenal… She facilitated a large number of workshops to produce useful results within challenging timeframes.”
Deanne H., Chief Procurement Officer, transport authority
“Knowing how you work, there are just some problems I know I can’t trust anyone else with.”
Rohan D., Project Director, City development project
“Our new methodology has been very successful in bringing infrastructure and procurement closer together.”
Max B., Senior Leader, state government department
“I just wanted to say how fantastic the workshop was. You did an amazing job facilitating, and the feedback from the team has been overwhelmingly positive.”
Kylie H., Executive Director, government agency
“Kristine provided realistic hypotheses that had credibility, rather than suggesting things that would never work.”